FAQ
Shipping
What are your shipping options?
We keep it simple:
- Standard: Arrives in 3–4 business days. Free on orders $75+.
- Express: In a rush? Get it in 1–2 business days. Free on orders $150+.
Right now, we only ship within the U.S.—but the world’s on our radar. Stay tuned.
What shipping carrier do you use?
USPS, FedEx, and a few other trusted hands. While we can’t guarantee the exact carrier, we promise your package is moving with care.
How do I cancel my order?
Plans changed? Shoot us an email at hello@intervalofficial.com ASAP. If your order hasn’t shipped yet, we’ll make sure to hit pause.
Returns & Exchanges
How do I return my order?
We’re all about easy. Head on over to our Returns & Exchanges Portal within 60 days and follow the step-by-step there. That’s the whole routine.
How much time do I have to return my items?
You’ve got a full 60 days from delivery to return or exchange. No pressure.
How will I be refunded?
Once we’ve received your return, we’ll send your refund back to the original payment method—usually within 7–10 business days. You’ll get an email when it’s been processed.
How do I make an exchange?
Need a different fit or color? No problem. Get started at our Returns & Exchanges Portal within 60 days and we’ll sort it out.
More Questions
What if an item I want is out of stock?
Good taste runs fast. Hit the "notify me" button on the product page to join the waitlist—we’ll let you know the moment it’s back.
How do I become an Influencer with Interval?
Our Creator Program is coming soon (and we’re excited). Until then, email hello@intervalofficial.com and tell us a bit about you.
I have additional questions.
We’ve got you. Email hello@intervalofficial.com anytime and we’ll take it from there.
Get in touch
Have questions about your order, or a general enquiry?
